Shipping policy
Last updated: July 3, 2026
This Shipping Policy explains how we process, dispatch and deliver orders placed through Wee Me Baby. Please read this policy carefully before placing your order.
Delivery times are estimates and are counted from dispatch, not from the time the order is placed.
UK Delivery Options
| Service | Price | Estimated Time | Details |
|---|---|---|---|
| Standard Delivery - Royal Mail 48 | £5.95 | Usually 2–3 working days after dispatch | Our economy UK delivery service. Orders are usually dispatched within 1 working day, although dispatch may take longer during busy periods, sale events and holidays. |
| Express Delivery - Royal Mail 24 / UPS | £7.95 | Next working day aim after dispatch | Our express delivery service. Orders placed before 11am are usually processed the same working day, but next working day delivery is not guaranteed. |
| UPS Upgrade | Included where selected or upgraded | Usually 1–2 working days after dispatch | Large, high value or commercial address orders may be upgraded to UPS at our discretion. |
Some remote areas, Northern Ireland, Highlands, Islands and offshore addresses may take an additional 1–2 working days.
Dispatch Times
- Orders are usually dispatched within 1 working day.
- Orders placed after 11am may be processed the next working day.
- Working days exclude weekends and UK bank holidays.
- During sale events, peak periods and holidays, dispatch may take slightly longer.
We will do our best to process and dispatch your order as quickly as possible, but dispatch times are not guaranteed.
Tracking
You will receive a dispatch confirmation email once your order has been sent. If tracking is available, tracking details will be included in your dispatch email.
You can also use our tracking page to check the latest delivery updates: Track Your Order.
Please allow time for tracking information to update after your parcel has been dispatched.
International Delivery
International delivery options and prices are shown at checkout where available. Delivery times vary depending on the destination country and local customs processing.
- International delivery prices are calculated at checkout where available.
- International parcels may take up to 14 working days or longer during busy periods.
- We are unable to control delays caused by customs, border checks or local postal services.
Customs, Duties and Taxes
International orders are sent DDU, Delivery Duty Unpaid. Customers outside the UK may be responsible for import duties, taxes, customs fees or local charges.
These charges are not included in our product or delivery prices and are the responsibility of the customer. We are unable to refund customs duties, import taxes or local charges paid to third parties.
Incorrect Address and Undeliverable Parcels
Please check your delivery address carefully before completing your order.
- We cannot be responsible for delays or failed delivery caused by an incorrect, incomplete or outdated address.
- If you notice an address error after placing your order, please contact us as soon as possible.
- We cannot guarantee address changes once the order has been processed or dispatched.
- If a parcel is returned to us due to an incorrect address, refused delivery, failed collection or unsuccessful delivery attempt, postage costs may be deducted from any refund.
- If you would like the order resent, an additional delivery charge may apply.
Safe Place, Neighbours and Delivery Instructions
If you request delivery to a safe place, neighbour, reception, concierge or similar location, this is done at your own risk.
Once tracking shows that a parcel has been delivered according to the courier’s delivery record, we may need to investigate with the courier before any replacement or refund can be arranged.
Missing or Delayed Parcels
If your parcel has not arrived within the expected timeframe, please contact us and we will be happy to help.
- Please allow a little extra time during sale events, Christmas, bank holidays and severe weather disruption.
- We may need to wait for the courier investigation period before a replacement or refund can be arranged.
- If tracking shows your parcel has been delivered, please check with neighbours, your local delivery office, reception, concierge or safe place before contacting us.
Delivery Estimates
Delivery estimates are not guaranteed unless clearly stated at checkout. Delivery times begin from dispatch, not from the date the order is placed.
We cannot be responsible for courier delays outside our control, including but not limited to weather disruption, strikes, customs delays, peak season delays, failed delivery attempts or incorrect delivery information provided by the customer.
Courier Changes and Upgrades
We reserve the right to change courier or upgrade delivery where necessary. This may apply to large orders, high value orders, commercial address orders or orders where we believe an alternative courier is more suitable.
Contact Us
If you have any questions about delivery or need help with an order, please contact us:
Email: support@weemebaby.co.uk
Address: Wee Me Baby, 7 Nasmyth Square, Livingston, EH54 5GG, United Kingdom