Shipping policy
DELIVERY & RETURNS INFORMATION
We use UPS & Royal Mail to deliver world-wide and offer various delivery options.
Multiple delivery options are also available by using your UPS/RM tracking number when marked as dispatched to change your delivery.
UK Delivery
We offer the following delivery options for UK orders:
Express Delivery - RM24 – Our Express service. This is a next day aim service and most of the orders will be delivered on the next working day after dispatch, however, it is not guaranteed. Please take this into consideration when placing your order, if you require your order urgently. Whilst we make every effort to have orders placed before 11 a.m. delivered next day we cannot guarantee they will be delivered next day. If placed before 11 a.m. your order will be processed the same day. We will use either RM24 or UPS depending on the size and or value of your order.
Standard Delivery - RM48 – Delivered directly to your door. 1 working day dispatch time. This is an economy class service and is typically delivered within 2-3 working days but this is not guaranteed. Available for UK and NI. Dispatch times may be extended at peak/busy periods. - Commercial delivery addresses will benefit from a free Express delivery upgrade via UPS - Large orders or high value orders may also be upgraded to UPS at our discretion.
International Delivery
We offer Royal Mail International Tracked as a standard option.
PLEASE BE AWARE: YOU MAY BE REQUIRED TO PAY CUSTOMS DUTIES/FEES/TAXES - READ BELOW BEFORE ORDERING
Royal Mail International Tracked – Delivered directly to your door. This is an economy service and delivery times may be up to 14 working days. Fully trackable on Royal Mail's website. Available on orders up to 2kg.
Please note: Duties, customs fees and other local charges may apply when importing a parcel. All parcels are sent DDU - Delivery Duty Unpaid. It is the buyers responsibility to pay all applicable duties, taxes and fees. If you are unsure please consult your local customs authority.
Undeliverable Parcel Information
In the event that you are not home and UPS/RM are unable to deliver your parcel they may opt to deliver it to your nearest UPS Access Point or Post Office ready for you to collect at your convenience. UPS/RM May also deliver your parcel to a safe place or neighbour. If you are not going to be in we recommend using the UPS Access Point delivery, however you can use your orders tracking number on the UPS/RM website to update your preferences and options.
If you do not think you will be in we urge you to use the UPS Access Point service so you can collect your parcel at a time suitable, or alternatively via Royal Mail, you can re-arrange or send to your local post office for collection.
By placing an order on our website you acknowledge that your parcel may be delivered to a "safe place" if you are unavailable on the delivery date and do not select any other delivery options via the couriers website.
Other Delivery Information
We will not take responsibility for orders made using an incorrect address, as a customer this is your responsibility to ensure your address is correct at the time of purchase. If we should need to claim for lost parcels with UPS/RM and you have entered the wrong or incomplete address then you will only get back the value that UPS/RM refunds. If they do not refund unfortunately you will not get your money back this is purely down to you not entering your address when ordering which would be the reason why your parcel couldn’t be delivered.
If parcels are returned to us due to failure to collect, refused delivery, undeliverable, incorrect address, non-existent address or any other reason for failure you will be refunded minus the postage costs for sending the item and returning the item.
We cannot be held liable for customers selecting an incorrect shipping option or any delays and would urge you to place your order sooner than it’s required to ensure you receive it on time. Please also take our dispatch time into account when placing an order. Some parts of the Highlands, Northern Ireland, Isles, Wales and other remote or off-shore addresses may take an additional 1-2 days to deliver and on occasion may be dispatched with an alternative 24-48 Hour service if required. If you are in any doubt please feel free to contact customer support who will be happy to help you info@weemebaby.co.uk
All delivery times including dispatch time are given in working days and exclude bank/public holidays and weekends.