FAQ

Yes. You will receive an order confirmation email after placing your order. Please check your junk or spam folder if you cannot see it.

Please contact us as soon as possible if you need to change your order. We cannot guarantee changes once your order has been processed or dispatched.

If your order has not yet been processed or dispatched, we may be able to cancel it. Please contact customer service as soon as possible with your order number.

Please contact us immediately. We cannot guarantee address changes once an order has been processed or dispatched.

Standard delivery usually takes 2–3 working days after dispatch. Express delivery has a next working day aim after dispatch, but next day delivery is not guaranteed. Please see our Delivery Information page for full details.

UK Standard Delivery is £5.95 and UK Express Delivery is £7.95. International delivery prices are quoted at checkout where available.

International delivery options and prices are shown at checkout where available. Delivery times vary depending on destination country and customs processing.

If tracking is available for your selected delivery method, tracking details will be included in your dispatch confirmation email.

Please allow a little extra time during sale events, bank holidays and severe weather. If your parcel has not arrived within the expected timeframe, please contact us.

Please contact customer service before sending any items back. Returns must be authorised before posting. Full details are available on our Returns & Exchanges page.

We do not currently offer an exchange service. If you need a different size or style, please place a new order separately.

Sale and outlet items are not eligible to be returned for a refund or exchange unless faulty, damaged or incorrect.

Please allow up to 14 days from our receipt of your return for your refund to be processed. Refunds can only be made to the original payment method.

Please contact customer service as soon as possible with your order number and clear photographs. Faults, damages or discrepancies should be reported within 7 days of receiving your order.

Please use our Size Guide as a general guide. Sizing may vary slightly between brands, styles and materials.

Some Spanish-inspired babywear can fit neatly. If your child is between sizes, we usually recommend choosing the larger size.

Please always check the care label on the garment before washing. General care advice can be found on our Care Instructions page.

Yes. If you are unsure which size to choose, please contact us before ordering and we will do our best to help.

Available payment methods are shown at checkout and may include major debit cards, credit cards and express payment options.

Yes. Prices are shown in GBP unless otherwise displayed by your selected checkout settings.

Yes. Our Shopify checkout is secure and payment details are processed safely through the payment providers available at checkout.