Returns & Exchanges

We hope you love your Wee Me Baby order. If you are not completely satisfied, please read our returns information below before sending any items back to us.

Delivery Information Start a Return
Return requests must be submitted through your customer account and approved before sending any items back.

Returns Policy

Standard Returns

Within 28 days of delivery
Customer pays return postage

Eligible items may be returned within 28 days of delivery. Items must be unused, unworn, unwashed and in a saleable condition, with all original tags attached and original packaging where possible. Return requests should be submitted through your customer account and approved before posting.

UPS Drop Off Return

UK Mainland only
£5.25 deducted from refund

Where available, we can provide a UPS returns label for you to print and attach to your parcel, then drop off at a UPS Access Point. The label cost will be deducted from your refund.

Sale & Outlet Items

Within 14 days of delivery
Customer pays return postage

Sale and outlet items are excluded from our extended 28-day goodwill returns policy and are not eligible for exchange unless faulty, damaged or incorrect. If you wish to cancel and return a sale or outlet item under your statutory cancellation rights, please contact us within 14 days of delivery. This does not affect your statutory rights.

How To Return An Item

  1. Log in to your customer account through My Account / Returns.
  2. Select the order and item you would like to return.
  3. Submit your return request and choose the reason for return.
  4. Wait for your return request to be reviewed and approved before posting your item back to us.
  5. Once approved, pack the item securely with your order details inside the parcel.
  6. Your returned parcel must be received by us within 14 calendar days from the date your return request is approved. This 14-day period includes return transit time.
  7. Send the parcel back to us promptly using a tracked postal service or an approved return label where provided.
  8. If the return is not received within 14 calendar days of approval, the return request may be closed and the return may no longer be accepted.
  9. You will receive an email once your return has been received and processed.
Please do not send items back before your return request has been approved. Returns sent without approval may be refused, returned to sender or delayed.

Return Address

FAO: Returns Department
YL Trading LTD
7 Nasmyth Square
Houstoun Industrial Estate
Livingston
West Lothian
EH54 5GG
United Kingdom

Faulty, Damaged Or Incorrect Items

  • If you receive a faulty, damaged or incorrect item, please contact customer services as soon as possible.
  • Please provide your order number and clear photographs showing the issue.
  • Faults, damages or discrepancies should be reported within 7 days of receiving your order where possible.
  • Please do not return faulty, damaged or incorrect items before contacting us.
  • Faulty, damaged or incorrect items will be reviewed separately and this does not affect your statutory rights.

Exchanges

  • We do not currently offer an automatic exchange service.
  • Approved returns will usually be refunded to the original payment method or credited as store credit where agreed with the customer.
  • If you need a different size or style, please place a new order separately.
  • Sale and outlet items are excluded from our exchange service unless faulty, damaged or incorrect.

Return Conditions

  • Returned items must be unused, unworn, unwashed and in their original condition.
  • All original garment tags must remain attached.
  • Items must be returned in their original packaging where possible.
  • Items must not be marked, stained, scented, washed, worn, damaged or affected by odour.
  • Please take care when trying on items and avoid contact with perfume, deodorant, smoke, food, drink, make-up, creams, lotions or pet hair.
  • All returned items are carefully checked upon arrival.
  • Returned items that do not meet these conditions may be refused, returned to you, or subject to a deduction from the refund to reflect any loss in value.

Refunds & Store Credit

  • Please allow up to 14 days from our receipt of your return for your refund or store credit to be processed.
  • Eligible refunds will usually be processed to the original payment method used when placing the order.
  • Store credit may be offered as an alternative where agreed with the customer and can be used towards a future order.
  • Original delivery charges are non-refundable for partial returns. Where a full order is cancelled and returned under your statutory cancellation rights, standard delivery charges will be refunded where required by law.
  • If you received free postage as part of a promotion or offer, we reserve the right to deduct our standard postage cost of £5.95 from your refund where applicable.
  • If a UPS returns label is used, £5.25 will be deducted from your refund for the return shipping cost.

Important Return Notes

  • UK Mainland customers may use our UPS Drop Off returns service where available.
  • For returns from Northern Ireland, Republic of Ireland, Europe or the rest of the world, please contact customer services before sending your parcel.
  • Approved returns must be received by us within 14 calendar days from the approval date. Return transit time is included within this 14-day period.
  • We recommend using a tracked service and keeping proof of postage until your return has been processed.
  • Posting the parcel within 14 days is not sufficient; the parcel must be delivered to and received by us within the 14-day period.
  • We cannot be responsible for returned parcels that are lost or delayed in transit.
  • Please make sure your return is securely packaged. We may be unable to process a return if the item is damaged due to poor return packaging.
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