Refund policy

RETURNS


In the unlikely event that you are not entirely satisfied with your purchase, you can return them to us within 28 days of order being delivered in their original, saleable condition with a completed return note stating the reason for return. 

 

PLEASE NOTE: You must contact customer services prior to sending items back to us, please read below for further information on how to make a return.

 

FAULTY / DAMAGED / INCORRECT ITEMS


In the unlikely event that you receive a faulty, damaged or incorrect item please take photographs showing the issues and contact customer support via email as detailed below providing the photos within the email. Please report faults, damages and discrepancies within 7 days of receiving your order.

 

EXCHANGES

 

Please note: We do not offer an exchange service. All approved returns will only be eligible for refund or store credit. Unfortunately sale items cannot be returned for a refund or exchange.

 

How to send items back to us:

  1. Contact customer support via email info@weemebaby.co.uk
  2. Provide your order number and reason why you would like to return
  3. Choose your returns method from the methods listed below and let the customer service team know so they can then process the return accordingly
  4. You will receive a returns authorization number
  5. Fill in the enclosed returns slip that you had received with your order with the returns authorization number
  6. Send the parcel back to us using the chosen returns method
  7. You will receive an email once your return has been processed

 

RETURNS METHODS

UPS Drop Off – UPS will email you with a returns label for you to print off, affix this label to your returns parcel and drop it off at your nearest UPS Access Point. Access points can be found here: https://www.ups.com/dropoff/?loc=en_GB

 

Some UPS Access Points offer printing, or printer-less facilities however this is subject to availability and location. 

 

£5.25 will be deducted from your refund for the return shipping costs for using this method

 

Return Yourself – Return your order to us via your own method. Please ensure you use a tracked service and send the return to the following address:

FAO: Returns Department, YL Trading LTD, 7 Nasmyth Square, Houston Industrial Estate, Livingston, West Lothian, EH54 5GG

 

Our Recommendation – Using the UPS Drop off service is typically cheaper than sending from the Post Office with tracking and is a next day service so your return is processed as fast as possible. UPS returns are delivered to us when our orders are collected so they are typically processed as they arrive. Other methods delivery times and in turn processing times vary especially during peak periods.

 

Please Note - The above listed returns methods are valid for UK Mainland orders only - for returns from Northern Ireland, ROI, EU, ROW please contact customer support

 

RETURNS TERMS & CONDITIONS

 

  • Returned items must be in their original condition, with all tags intact. When trying on items, please ensure that they are not in contact with anything that may mark, stain or add scent to them such as deodorant, perfume, cigarettes, food and drinks. We will not be able to refund any items where there is evidence that these instructions have not been followed.

 

  • Returned items will be at the cost of the buyer, and ALL delivery charges are non-refundable.

 

  • If you received free postage on one of our promotions / offers, we also reserve the right to deduct our standard postage cost of £5.95 from any refunds.

 

  • Please allow up to 14 days from our receipt of your return for the refund to be processed. Refunds can only be processed to the same payment method used when placing your order.

 

  • Sale and outlet items are not eligible to be returned.

 

  • Returned items will be refunded or credited via gift card. We do not offer exchanges.

 

  • Returns must have a completed returns form enclosed with a Returns Authorization Number which can be obtained from customer support.
  • Returns received that do not have a returns authorisation number or that are not sent back via the UPS Returns service will be classified as unsolicited returns and may be refused delivery, returned to sender, or require a prepaid label to re-dispatch. Returns refused for any other reason may be returned to sender or require a prepaid label to re-dispatch