Refund policy

Last updated: July 3, 2026

We hope you love your Wee Me Baby order. If you are not completely satisfied with your purchase, please read our return and refund policy carefully before sending any item back to us.

Please note: Return requests must be submitted through your customer account and approved before sending any items back.

To request a return, please log in to your customer account here: My Account / Returns.

Returns Policy

You may return eligible items within 28 days of delivery, provided they are returned in their original, unused, unworn, unwashed and saleable condition with all original tags attached and original packaging where possible.

  • Standard return period: within 28 days of delivery.
  • Return postage is the responsibility of the customer unless the item is faulty, damaged or incorrect.
  • Items must be returned in their original, unused, unworn, unwashed and saleable condition.
  • All original garment tags must remain attached.
  • Return requests should be submitted through your customer account and approved before posting.
  • Refunds or store credit will only be processed after returned items have been received and checked.

Sale and Outlet Items

Sale and outlet items are excluded from our extended 28-day goodwill returns policy and are not eligible for exchange unless faulty, damaged or incorrect.

If you wish to cancel and return a sale or outlet item under your statutory cancellation rights, please contact us within 14 days of delivery. Items must be returned unused, unworn, unwashed, with all original tags attached and in their original packaging where possible.

This does not affect your statutory rights.

How to Return an Item

  1. Log in to your customer account through My Account / Returns.
  2. Select the order and item you would like to return.
  3. Submit your return request and choose the reason for return.
  4. Wait for your return request to be reviewed and approved before posting your item back to us.
  5. Once approved, pack the item securely with your order details inside the parcel.
  6. Send the parcel back to us using a tracked postal service or an approved return label where provided.
  7. You will receive an email once your return has been received and processed.

Please do not send items back before your return request has been approved. Returns sent without approval may be refused, returned to sender or delayed.

Return Methods

UPS Drop Off

UK Mainland customers may use our UPS Drop Off returns service where available. We can provide a UPS returns label for you to print and attach to your parcel, then drop off at your nearest UPS Access Point.

UPS Access Point locations can be found here: https://www.ups.com/dropoff/?loc=en_GB

£5.25 will be deducted from your refund if you use this UPS returns service.

Some UPS Access Points may offer printing or printer-less facilities, however this is subject to availability and location.

Return Yourself

You may return your order using your own postal method. We strongly recommend using a tracked service and keeping your proof of postage until your return has been processed.

Return Address

FAO: Returns Department
YL Trading Limited
7 Nasmyth Square
Livingston
West Lothian
EH54 5GG
United Kingdom

Faulty, Damaged or Incorrect Items

If you receive a faulty, damaged or incorrect item, please contact customer services as soon as possible and within 7 days of receiving your order where possible.

  • Please provide your order number.
  • Please provide clear photographs showing the fault, damage or issue.
  • Please do not return faulty, damaged or incorrect items before contacting us.
  • Faulty, damaged or incorrect items will be reviewed separately and this does not affect your statutory rights.

Exchanges

We do not currently offer an automatic exchange service.

  • Approved returns will usually be refunded to the original payment method or credited as store credit where agreed with the customer.
  • If you need a different size or style, please place a new order separately.
  • Sale and outlet items are excluded from our exchange service unless faulty, damaged or incorrect.

Return Conditions

  • Returned items must be unused, unworn, unwashed and in their original condition.
  • All original garment tags must remain attached.
  • Items must be returned in their original packaging where possible.
  • Items must not be marked, stained, scented, washed, worn, damaged or affected by odour.
  • Please take care when trying on items and avoid contact with perfume, deodorant, smoke, food, drink, make-up, creams, lotions or pet hair.
  • All returned items are carefully checked upon arrival.
  • Returned items that do not meet these conditions may be refused, returned to you, or subject to a deduction from the refund to reflect any loss in value.

Refunds & Store Credit

  • Please allow up to 14 days from our receipt of your return for your refund or store credit to be processed.
  • Eligible refunds will usually be processed to the original payment method used when placing the order.
  • Store credit may be offered as an alternative where agreed with the customer and can be used towards a future order.
  • Original delivery charges are non-refundable for partial returns. Where a full order is cancelled and returned under your statutory cancellation rights, standard delivery charges will be refunded where required by law.
  • If you received free postage as part of a promotion or offer, we reserve the right to deduct our standard postage cost of £5.95 from your refund where applicable.
  • If a UPS returns label is used, £5.25 will be deducted from your refund for the return shipping cost.

Important Return Notes

  • For returns from Northern Ireland, Republic of Ireland, Europe or the rest of the world, please contact customer services before sending your parcel.
  • We recommend using a tracked service and keeping proof of postage until your return has been processed.
  • We cannot be responsible for returned parcels that are lost or delayed in transit.
  • Please make sure your return is securely packaged. We may be unable to process a return if the item is damaged due to poor return packaging.
  • Returns sent without approval, or not sent in accordance with the agreed return method, may be refused, returned to sender or delayed.

Contact Us

For returns and exchanges, please contact us at:
returns@weemebaby.co.uk

For general customer support, please contact:
support@weemebaby.co.uk