Terms and Conditions

These terms and conditions govern your use of our website. Please read these terms in full before you use this website. If you do not accept these terms and conditions, please do not use this website. Your continued use of this website confirms your acceptance of these terms.

Website access

1.1 It is not necessary to register with us in order to use most parts of this website. However, particular areas of this website will only be accessible only if you have registered.

Use of website

1.2 This website may be used for your own private purposes and in accordance with these terms and conditions.

1.3 You may print and download material from this website provided that you do not modify or reproduce any content without our prior written consent.

Website uptime

1.4 All reasonable measures are taken by us to ensure that this website is operational all day, every day. However, occasionally technical issues may result in some downtime and accordingly we will not be liable if this website is unavailable at any time.

1.5 Where possible we always try to give advance warning of maintenance issues that may result in website down time but we shall not be obliged to provide such notice.

Visitor provided material

1.6 Any material that a visitor to this website sends or posts to this website shall be considered non-proprietary and non confidential. We shall be entitled to copy, disclose, distribute or use for such other purpose as we deem appropriate all material provided to us, with the exception of personal information, the use of which is covered under our Privacy Policy.

1.7 When using this website you shall not post or send to or from this website any material:

(a) for which you have not obtained all necessary consents;

(b) that is discriminatory, obscene, pornographic, defamatory, liable to incite racial hatred, in breach of confidentiality or privacy, which may cause annoyance or inconvenience to others, which encourages or constitutes conduct that would be deemed a criminal offence, give rise to a civil liability, or otherwise is contrary to the law in the United Kingdom;

(c) which is harmful in nature including, and without limitation, computer viruses, Trojan horses, corrupted data, or other potentially harmful software or data.

1.8 We will fully co-operate with any law enforcement authorities or court order requiring us to disclose the identity or other details of any person posting material to this website in breach of Paragraph 1.7.

Links to and from other websites

1.9 Throughout this website you may find links to third party websites. The provision of a link to such a website does not mean that we endorse that website. If you visit any website via a link on this website you do so at your own risk.

1.10 Any party wishing to link to this website is entitled to do so provided that the conditions below are observed:

(a) you do not seek to imply that we are endorsing the services or products of another party unless this has been agreed with us in writing;

(b) you do not misrepresent your relationship with this website; and

(c) the website from which you link to this website does not contain offensive or otherwise controversial content or, content that infringes any intellectual property rights or other rights of a third party.

1.11 By linking to this website in breach of clause 1.10 you shall indemnify us for any loss or damage suffered to this website as a result of such linking.

Disclaimer

1.12 Whilst we do take all reasonable steps to make sure that the information on this website is up to date and accurate at all times we do not guarantee that all material is accurate and, or up to date.

1.13 All material contained on this website is provided without any or warranty of any kind. You use the material on this website at your own discretion.

Exclusion of liability

1.14 We do not accept liability for any loss or damage that you suffer as a result of using this website.

1.15 Nothing in these terms and conditions shall exclude or limit liability for death or personal injury caused by negligence which cannot be excluded or under the law of the United Kingdom.

Shipping

1.16 Your order will be processed and delivered without undue delay, no later than 30 days after your order has been placed.

1.17 Please allow for up to 7 working days for delivery following the dispatch of your order.

Cancellations, returns and refunds

1.18 All customers have the right to cancel their order under the Consumer Contracts (Information, Cancellation & Additional Charges) Regulations.

1.19 Your right to cancel an order for goods starts the moment you place your order and ends 14 days from the day you receive your goods.

1.20 To meet the cancellation deadline, please notify us via email or phone about cancelling the order before the cancellation period has expired.

1.21 If you are in possession of the goods you are under the duty to retain them and take reasonable care of them. You must send the goods back to us to our contact address at your own cost (unless we delivered the item to you in error or the item is damaged or defective) as soon as possible once you have cancelled the order.

1.22 We reserve the right to make a charge not exceeding our direct costs of recovering the goods if you do not return the goods or return them at our expense.

1.23 Once you have notified us that you wish to cancel the order, any sum debited to us will be refunded to you as soon as possible and in any event within 14 days of your cancellation.

1.24 You will not have any right to cancel an order for the supply of any of the following goods:

(a) medicinal products or services that are either dispensed on prescription or are available free under an NHS arrangement.

(b) a contract for passenger transport services - such as bus, rail or flight tickets.

(c) the supply of goods or services where prices are dependent upon fluctuations in the financial markets, which are beyond the control of the retailer.

(d) the supply of goods that are made to the customer's specification or are clearly personalised.

(e) the supply of goods that are liable to deteriorate or expire rapidly - such as a delivery of fresh flowers or meat.

(f) the supply of newspapers, periodicals or magazines.

(g) the supply of accommodation, transport of goods, vehicle rental services, catering or services related to leisure activities if the contract provides for a specific date or period of performance - for example, hotel bookings, courier services, car hire, restaurant bookings and theatre tickets for specific dates.

1.25 In addition you will lose your right to cancel if you:

(a) unseal goods that are not suitable for return if they are unsealed, due to health protection or hygiene reasons.

(b) unseal audio, video recordings or computer software that were sealed at the time of delivery.

(c) combine goods with other goods after delivery so that they become inseparable.

PLEASE NOTE : Returned items will be at the cost of the buyer, and ALL delivery charges are non refundable in any circumstance unless covered by distanst seller regulations. 

If you are sending an item back for any other reason that is not covered in the distance sellers regulation, you will not receive your initial delivery charge back with your refund and we will not reimburse you for the retrurn postage. 

If you received free postage on one of our promotions / offers, we also reserve the right to deduct our standard postage cost from any refunds.

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Law and jurisdiction

These terms and conditions are governed by English law. Any dispute arising in connection with these terms and conditions shall be subject to the exclusive jurisdiction of the Courts of England and Wales.

Orders delivered to outside the UK may be subject to import duties and taxes when they reach their destination. You will be responsible for paying any such import duties and taxes.

Delivery and Returns Terms and Conditions

UK Delivery

We offer the following delivery options for UK orders:

Express Delivery / UPS – Our Express service. This is a next day service and most of the orders will be delivered on the next working day after dispatch, however, it is not guaranteed. Please take this into consideration when placing your order, if you require your order urgently. Whilst we make every effort to have orders placed before 11:00 delivered next day we cannot guarantee they will be delivered next day. If placed before 11:00 your order will be processed the same day.

UPS Access Point Collection – Perfect for if you are not going to be in or want more flexibility with your order. This is classed as an Express next day service however, it is not guaranteed. Please take this into consideration when placing your order, if you require your order urgently. Your order will be delivered to your nearest UPS access point for you to collect at a time that suits you. A list of UPS access points can be found here: https://www.ups.com/dropoff/?loc=en_GB - We will deliver to the closest Access Point available unless you specify a certain one within the order notes. Please note : Any uncollected parcels returned to us will be refunded minus the postage costs. If placed before 11:00 your order will be processed the same day.

Royal Mail Tracked 48 – Delivered directly to your door. Typically 1 working day dispatch time. This is an economy class service and is typically delivered within 2-3 working days but this is not guaranteed. Dispatch time may vary during peak periods. Available for UK and NI. Dispatch times may be extended at peak/busy periods.

International Delivery

PLEASE BE AWARE: YOU MAY BE REQUIRED TO PAY CUSTOMS DUTIES/FEES/TAXES - READ BELOW BEFORE ORDERING

Please note: Duties, customs fees and other local charges may apply when importing a parcel. All parcels are sent DDU - Delivery Duty Unpaid. It is the buyers responsibility to pay all applicable duties, taxes and fees. If you are unsure please consult your local customs authority.

Undeliverable Parcel Information

In the event that you are not home and UPS/RM are unable to deliver your parcel they may opt to deliver it to your nearest UPS Access Point or Post Office ready for you to collect at your convenience. UPS/RM May also deliver your parcel to a safe place or neighbour. If you are not going to be in we recommend using the UPS Access Point delivery, however you can use your orders tracking number on the UPS/RM website to update your preferences and options.

If you do not think you will be in we urge you to use the UPS Access Point service so you can collect your parcel at a time suitable, or alternatively via Royal Mail, you can re-arrange or send to your local post office for collection.

By placing an order on our website you acknowledge that your parcel may be delivered to a "safe place" if you are unavailable on the delivery date and do not select any other delivery options via the couriers website.

Other Delivery Information

We will not take responsibility for orders made using an incorrect address, as a customer this is your responsibility to ensure your address is correct at the time of purchase. If we should need to claim for lost parcels with UPS/RM and you have entered the wrong or incomplete address then you will only get back the value that UPS/RM refunds. If they do not refund unfortunately you will not get your money back this is purely down to you not entering your address when ordering which would be the reason why your parcel couldn’t be delivered.

If parcels are returned to us due to failure to collect, refused delivery, undeliverable, incorrect address, non-existent address or any other reason for failure you will be refunded minus the postage costs for sending the item and returning the item.

We cannot be held liable for any delays and would urge you to place your order sooner than it’s required to ensure you receive it on time. Please also take our dispatch time into account when placing an order. Some parts of the Highlands, Northern Ireland, Isles, Wales and other remote or off-shore addresses may take an additional 1-2 days to deliver and on occasion may be dispatched with an alternative 24-48 Hour service if required. If you are in any doubt please feel free to contact customer support who will be happy to help you info@weemebaby.co.uk

All delivery times including dispatch time are given in working days and exclude bank/public holidays and weekends.


RETURNS


In the unlikely event that you are not entirely satisfied with your purchase, you can simply return them to us within 14 days of order being delivered in their original, saleable condition with a completed return note stating the reason for return.

FAULTY / DAMAGED / INCORRECT ITEMS


In the unlikely event that you receive a faulty, damaged or incorrect item please take photographs showing the issues and contact customer support via email as detailed below providing the photos within the email. Please report faults, damages and discrepancies within 7 days of receiving your order.

EXCHANGES

Please note: We do not offer an exchange service. All approved returns will only be eligible for refund or store credit. Unfortunately sale items cannot be returned for a refund or exchange.

RETURNS TERMS & CONDITIONS