DELIVERY & RETURNS
Royal Mail 48 For UK and Northern Ireland: £4.95, Please note that this service can usually take 3-5 working days but is not guaranteed, this can depend on location and postcode. Please also take into consideration during busy periods postage can take a little longer to arrive. Bank Holiday service are also more restricted, if concerned please message us before ordering.
DPD Next Day (UK Mainland Only): £5.95, please note this service will exclude bank holidays and Weekends. Orders placed before 12 noon will be dispatched the same working day, others will be the next working day.
Please be advised due to the pandemic, DPD Next Day is not a guarranteed service for next working days, there may be operation delays. Most of the orders will be delivered on the next working day, however, it is not guarranteed.
We will not take responsibility for orders made using an incorrect address, as a customer this is your responsibility to ensure your address is correct at the time of purchase. If we should need to claim for lost parcels with Royal Mail and you have entered the wrong or incomplete address then you will only get back the value that Royal Mail refunds. If they do not refund unfortunately you will not get your money back this is purely down to you not entering your address when ordering which would be the reason why your parcel couldn’t be delivered.
In the unlikely event that you are not entirely satisfied with your purchase, you can simply return them to us within 14 days of order being delivered in their original, saleable condition with a return note stating the reason for return.
Unfortunately sale items cannot be returned
When trying on items, please ensure that they are not in contact with anything that may mark, stain or add scent to them such as deodorant, perfume, cigarettes, food and drinks. Clothes Tags must remain in tact, We will not be able to refund any items where there is evidence that these instructions have not been followed.
PLEASE NOTE : Returned items will be at the cost of the buyer, and ALL delivery charges are non refundable in any circumstance.
If you are sending an item back because you have changed your mind, ordered a few to see what ones you liked the best, the size doesn't fit, or for any other reason that is not covered in the distance sellers regulation, you will not receive your initial delivery charge back with your refund and we will not reimburse you for the retrurn postage.
If you received free postage on one of our promotions / offers, we also reserve the right to deduct our standard postage cost from any refunds.
Please allow up to 14 days from our receipt of returns for us to process your refund. Your refund will be refunded on to the same card you used to make your purchase.